Frequently asked questions

Rewards are worth money and can be redeemed as discounts on products sold by MODIE's fashion and jewellery partner brands.

You earn rewards by uploading product reviews — written, image-based, or video — after making a purchase. If a brand licenses your images/videos, you'll earn extra rewards!

Redeem rewards for products sold by MODIE's fashion and jewellery partner brands.

On the shopping cart screen in the app, select the option to redeem your rewards. You can apply the type and as many rewards as you'd like, provided they meet the applicable conditions. The discount will automatically adjust your total.

Yes, you can choose which rewards to redeem at checkout. However, some conditions apply:

• You can use rewards to cover up to 50% of your basket's total value.
• Rewards must be used within a 6-month period.
• For each purchase, you can redeem either generic or brand-specific rewards.
• Brand-specific rewards can only be used on purchases with the same brand.

There are two types of rewards:

• Generic rewards: Earned when you upload a product review, which can include written feedback, images, or videos.
• Brand-specific rewards: Extra rewards you receive when a brand licenses the visual content (images or videos) from your review.

Brand-specific rewards are unlocked only when the brand purchases and licenses the visual content (images or videos) you uploaded as part of your review and uses it as they like for marketing purposes.

Make purchases through the app, leave reviews, and upload high-quality images or videos. Brands are more likely to use great content, which means more rewards for you! Please take a look at our Content Guidelines (found in the 'Create' section on the app).

No limits! Earn as many points as you can by reviewing and sharing content post-purchase.

Yes, rewards can cover up to 50% of your basket's value. Brand-specific rewards can only be used for future purchases with that specific brand.

Yes, rewards expire after 6 months, so use them before then!

No, rewards cannot be transferred.

Go to the 'Rewards' section in the app to see a full breakdown of your balance and achievements.

If something doesn't look right, email us at hello@modie.co. Be sure to include any relevant details so we can sort it out quickly!

MODIE checks all reviews (text, image, or video) to confirm they reflect a genuine experience with a Partner Brand's product. We do not edit or moderate opinions, but we may reject content that's misleading, offensive, or violates our Community Guidelines (see bottom of this page). Users are solely responsible for the content they submit. MODIE accepts no liability for user-generated content. Only verified content is eligible for rewards.

Brands choose visual content that aligns with their identity and resonates with their audience. They look for images and videos that effectively showcase their products, highlight key features, and demonstrate real-world use. The goal is to select content that not only looks great but also serves as authentic proof of the product's quality and appeal, encouraging others to make a purchase. MODIE is not involved in this selection process — it is entirely up to each brand to decide what to feature.

By uploading content to Modie, you grant us and the Brands featured on the platform a non-exclusive, worldwide, royalty-free license to display, use, and share your content within the app and for promotional purposes. You retain ownership of your content unless a Brand purchases it (images and videos only) through the platform, at which point usage rights transfer to the Brand.

User-generated written reviews cannot be used by Brands outside the Modie platform without explicit permission. However, once a Brand purchases your visual content (images/videos) through the platform, they have the right to use it indefinitely for marketing purposes such as on websites, social media, or advertising campaigns.

Yes, you are responsible for the content you upload. By submitting content, you confirm that you own the rights to it and that it is original, accurate, and does not violate any third-party intellectual property rights. You also agree to hold MODIE harmless from any legal issues that may arise from your content.

You can request the removal of your content at any time by emailing hello@modie.co. However, if your content has been purchased by a Brand, MODIE is no longer responsible for its removal from the Brand's promotional materials. You may need to contact the Brand directly for removal.

If your review is rejected, don't worry — you can edit and resubmit it. Just check the content guidelines to see what needs to be changed. Then head to the 'Create' section, tap on 'Rejected', edit your review, and click 'Publish' again.

MODIE reserves the right to verify and approve content before it's published to ensure it meets our platform guidelines. We do not edit genuine opinions but may remove content that violates our Community Guidelines (see bottom of this page). Once a Brand purchases your content, MODIE no longer controls how it is used.

When you upload content to Modie, you retain ownership unless it's purchased by a Brand through the platform. By sharing content, you grant MODIE and the Brands a non-exclusive, worldwide, royalty-free license to use, display, and share it within the Modie app and for promotional purposes. If a Brand purchases your visual content, the rights to use, modify, and distribute it transfer to the Brand indefinitely for their marketing and promotional channels, such as websites, social media, and advertising campaigns.

To protect your content, ensure it meets MODIE's guidelines and doesn't violate any third-party intellectual property rights. If you notice any misuse, you can request the removal of your content by contacting us at hello@modie.co.

If you believe your content's usage rights have been violated, please contact us at hello@modie.co. Provide as much detail as possible, including the content in question, where it was used, and how it was misused, so we can address the issue promptly. If your content has been purchased by a Brand, Modie's involvement ceases upon the transfer of rights to the Brand, and any claims regarding the use or misuse of the content must be directed to the Brand.

To get a better idea of how a product will fit, check out the product page, which includes a detailed description, customer reviews, and images or videos showing the product from different angles. You'll also find outfit ideas and close-up shots to help you make the best choice.

Yes! Each product page features customer reviews with feedback and ratings on the product's size & fit, durability, functionality, versatility, and value for money. You'll also find reviews that include photos and videos, giving you a clearer idea of how the product looks and feels in real life.

No, products are listed with standard XS-XL sizing. For more detailed sizing information, you can use the 'Size Guide' popup available on each product page. This guide helps you make the best choice based on your measurements. If you're still unsure, check customer reviews, as they often include feedback on sizing.

To purchase a made-to-order or made-to-measure product, simply select the item on the Modie platform and follow the checkout process. The estimated delivery times and order processing information will be clearly stated on the product page. These timelines are determined by the Partner Brand and may vary based on customisation requirements. The Partner Brand is responsible for fulfilling the order within the stated timeframe and will communicate directly with you about any customisation details, updates, or changes. If you have any questions or concerns, it's recommended to contact the Brand directly, as they remain your point of contact for the order. Please note that MODIE is not responsible for delays, miscommunication, or any failure to fulfil these orders. If you experience any issues with the order, we recommend reaching out to the Partner Brand for assistance.

Only products that are in stock and available for purchase will be shown on the app. For made-to-order or made-to-measure items, availability may vary depending on the brand's production timelines. These items typically have an estimated delivery date or a notice indicating they are custom-made and require additional processing time. If you have any questions, it's best to contact the Partner Brand directly for the most accurate and up-to-date information.

Yes, you can! On the product page, click on 'Product Dossier' and head to the 'Environmental Impact' section to download a PDF that covers the product's journey — from sourcing materials to packaging. For more information about the brand's practices and initiatives, visit the 'Explore' section, choose 'Our Brands,' and select a brand to view their dedicated page with more behind-the-scenes details.

To place an order, browse our Product Guides in the "Explore" section or shop directly in the "Shop" section. You can also use our optional custom quiz to help guide your research. After selecting your items, add them to your cart and proceed to checkout. Enter your shipping information, payment details, and apply any rewards you have (subject to conditions). Once your order is complete, you will receive a confirmation email with your order details.

Please go to the "My MODIE" section, then choose "Manage Account", and click on "My Order Status". You'll find all your order details, including tracking information there.

Once your order is shipped, you'll receive a tracking link in your confirmation email and under 'My Orders' in the app. Please note, return tracking information is currently not shown in the app.

You have the right to change or cancel your order, unless the product has already been shipped or the service has already been provided by the Brand. To request a cancellation or modification, please email us at hello@modie.co as soon as possible. If your order has already been processed or shipped, changes and cancellations may not be possible.

For general inquiries related to your order, shipping, returns, refunds, or product quality, please reach out to us at hello@modie.co. We will forward your inquiry to the relevant Partner Brand as needed. For issues related to Made-to-Order or Made-to-Measure products, please email the Brand directly for faster resolution and keep us in CC at hello@modie.co, so we can assist with any necessary follow-up. Be sure to include your order number and a description of the issue for a quicker resolution.

If you haven't received your order confirmation email, please check your spam or junk folder first. If you still can't find it, make sure that the email address you provided during checkout is correct. If everything looks good but you still haven't received it, please reach out to us at hello@modie.co, and we'll assist you in resolving the issue.

If your order is delayed, please check the tracking information provided in your order confirmation email or under "My Orders" in the app for any updates. If there are no updates or if you have concerns, please reach out to the Brand directly for further assistance.

If your order arrives damaged or incorrect, please submit an exchange request through the platform within 15 days of receiving your order. The Brand will receive your request and assess the situation. Be sure to include any relevant photos and details to help them evaluate the issue.

Delivery times vary depending on the Partner Brand and the location of the shipping destination. Typically, orders are processed and dispatched by the Partner Brand within 24-96 hours after payment confirmation, excluding weekends and holidays. This does not apply to made-to-order or made-to-measure products, which may have longer processing times. Once your order ships, you'll receive a tracking number to monitor its progress.

Currently, shipping destinations are limited to the United Kingdom. However, there may be potential for expansion to other locations in the future.

Shipping costs depend on the Partner Brand's location. Domestic shipping (within the same country) is free. For international orders, shipping fees will be calculated at checkout and are the responsibility of the customer.

For international orders, customs duties and import fees may apply based on your country's regulations. These fees are not included in the order total and will need to be paid upon delivery. Please check with your local customs office for more details.

Delivery options are determined by the Partner Brand, and may vary depending on the location. You will be informed of the available delivery options during checkout.

Once an order is placed, it may not be possible to change the shipping address. To ensure smooth delivery, please double-check your address during checkout. If you need assistance, email hello@modie.co, and we'll do our best to help.

If you're not available to receive your order, the courier may leave a delivery note with instructions for rescheduling or collecting your package. This will vary depending on the carrier and the delivery service used.

Yes, you can purchase products from multiple brands in a single checkout. However, delivery times and fees may vary for each brand, as items are shipped individually from their respective sellers.

You may return items within 15 days of delivery. The exact return period may vary by brand and will be indicated at the time of purchase. Items must be returned in their original, unworn condition, with all tags intact, and without any wear, tear, or visible damage. Returns should be made in the original packaging (if possible). Refunds will be issued to your original payment method; however, redeemed points are non-refundable. For any questions, please email us at hello@modie.co.

You can initiate a return or exchange directly through the Modie app by going to "My MODIE" > "Manage My Account" > "My Order Status." Once you submit your request, the Brand will review it and confirm the return or exchange within 5 to 7 business days of receiving the returned item.

Most items are eligible for return, provided they are unworn, undamaged, and in their original condition with all tags intact. For exchanges, items must be defective or damaged. Made-to-order and made-to-measure items are not eligible for return, except in cases of defects or misdescription.

Returns are free of charge within the country of origin if the customer is in the same country as the Brand. For international returns, the customer is responsible for shipping costs and any customs fees. Return shipping for defective items is free.

Please ensure the item is in its original, unworn condition with all tags attached. When packaging the item, make sure it is securely wrapped to avoid damage during transit. If possible, return the item in its original packaging. You will receive further instructions upon approval of your return request.

Once the Brand receives your returned item, they will review it within 5 to 7 business days. Upon approval, MODIE will issue your refund within 10 working days. Your refund will appear on your account within 30 days.

Refunds will be issued to the original payment method used for the purchase. Points redeemed during the purchase will not be recredited.

If your item is faulty or damaged, you can request an exchange within 15 days of delivery via the MODIE app. The item must be returned in its original condition, unworn, and with all tags intact. The Partner Brand will cover the cost of returning faulty items. The Brand may also request additional images of the damage or fault for further assessment.

Made-to-order and made-to-measure items are exempt from the standard return policy due to their personalised nature. Returns are not allowed for these items unless they are faulty or misdescribed.

Shipping costs and any customs duties or taxes paid are not refundable unless the return is due to a fault or error by the Brand.

Yes, you can track your return. If you are returning an item domestically and a pre-paid return label is provided by the Brand, the tracking number and carrier details will be included with the return label. Once you receive the label, you can use it to track the return. For international returns, you are responsible for returning the item at your own cost and providing MODIE with the tracking details. Once the return is processed, you will receive updates on the status through the MODIE platform.

For additional questions, contact us at hello@modie.co.

We accept a variety of secure payment methods, including major credit and debit cards, and Apple Pay. You can choose your preferred payment option at checkout.

Yes! We take your privacy and security seriously. All payments are processed through secure, encrypted channels to ensure your financial information is kept safe.

Yes! You can use your rewards points to pay for future purchases. You can apply as many rewards as you'd like (within any applicable conditions) directly in the shopping cart. The discount will automatically adjust your total.

For orders outside the UK, customs duties or taxes may apply depending on your location. A note about this is displayed at checkout. These charges are the customer's responsibility, and MODIE is not liable for them.

Once an order is placed, we're unable to change the payment method. However, if you need to adjust any details before finalising your order, please do so before confirming your payment.

At this time, we only accept one payment method per order. If you have rewards points, you can apply those separately during checkout.

Once your payment is successfully processed, you'll receive an order confirmation email. If you don't receive this email, please check your spam folder or contact us at hello@modie.co for assistance.

If your payment fails, double-check your payment details, such as your card number or expiration date. If the issue persists, try using a different payment method or contact your payment provider for more information.

At the moment, MODIE does not offer payment instalments or financing options. You can pay for your order in full at checkout using one of our accepted payment methods.

The price at the time of purchase is the price you'll pay. If the price of an item changes after your order, it will not affect the cost of your current purchase.

Product prices on MODIE are aligned with the prices on the brand's own website. We strive to maintain pricing consistency while supporting responsible brands and ensuring transparent pricing for our customers.

Currently, we only accept payments in British Pounds (GBP). The currency displayed at checkout will be GBP.

Creating an account is easy! Download the MODIE app, click "Sign Up" and follow the steps to enter your details.

Tap "Forgot your password?" on the login screen, and we'll send you instructions to reset it.

Go to the "My MODIE" section in the app, then select "My Profile" within the "My MODIE details" section to update your details.

You'll need to create an account to access all features like reviews, rewards, and exclusive brand content.

To delete your account, go to "My MODIE" > "My Profile" > "Delete Account." Please note that this action is permanent, and you will lose access to all your rewards and order history.

Currently, we don't support account deactivation, but you can log out at any time.

Visit "My MODIE" > "Notifications" to manage how we communicate with you.

Since we do not store payment information, you will need to update your payment method during the checkout process whenever you place an order. Simply select a new payment option at the payment stage.

If you suspect unauthorised activity, contact our support team immediately at hello@modie.co.

We don't offer social media linking yet, but stay tuned for updates!

Currently, changing the email address linked to your account is not possible. If you need assistance with this, please contact us at hello@modie.co.

We take your privacy seriously and are committed to safeguarding your personal information. Your data is encrypted and securely stored in line with GDPR regulations. For more details on how we handle and protect your data, please refer to our Privacy Policy.

Yes, you can manage or request the deletion of your personal data. For more details on how we handle your data and how you can make such requests, please refer to our Privacy Policy.

If you notice any security issues, report them immediately by emailing us at hello@modie.co.

If you need assistance, email us at hello@modie.co, and our team will be happy to help!

Yes, your account can be accessed on multiple devices using your login details.

Yes, you must be at least 18 years old to create an account on MODIE.